80 PER CENT OF ENTERPRISES USING BPM WILL EXPERIENCE AN INTERNAL RATE OF RETURN BETTER THAN 15 PER CENT

Gartner Research: Business results on the benefits of BPM have been positive

Mississauga, ON, July 6, 2004 - According to a recent study from Gartner Research, 80 per cent of enterprises using Business Process Management (BPM) will experience an internal rate of return better than 15 per cent.

By eclipsing the 15 per cent rate of return mark, BPM projects will deliver results better than most hurdle-rate designations. Gartner expects this to move BPM projects higher in enterprise project lists, and are likely to be aimed at competitive advantage projects in the future.

"Our own forecasts mirror the Gartner survey with regards to ownership and the business results of BPM," says Sajus Technologies president and CEO Steven Clarke. "The Gartner study indicates that in many cases, IT may have started the BPM projects, but the business division took ownership by the end of the project. We think this is very encouraging and positive."

The Gartner study says, fifty per cent of the projects were business-initiated, but 75 per cent were business-driven later in the project. This means that BPM projects appeal strongly to the business, and IT can use these projects to close the IT alignment gap.

The survey also suggested that there was a high rate of success for BPM projects deployed and their time to delivery. Ninety-five per cent of the companies experienced more than a 90 per cent success rate among their BPM projects. Sixty-seven per cent of the BPM projects were completed in less than six months, with 50 per cent completed in four months or less.

"Our customers are also finding the benefits of our 'goal-based' BPM solution beneficial to their bottom line," adds Clarke. "Goal-based BPM allows an organization to see an entire business process across divisions, systems, geographies, and supply chains. It is top down. It starts with an organization's most important business goals and pinpoints obstacles and opportunities in the associated business processes. Then, using built-in tools, an organization can remove the obstacles and improve the process."

The Gartner survey confirms that organizations can safely expect significant returns from properly structured business process management projects. Although Gartner cautions organizations against jumping into BPM projects without a solid plan, they will find that the financial results are hard to pass up.

About Sajus Technologies [www.sajus.com] Sajus Technologies Inc. is a leading provider of Business Process Management (BPM) software and services. Sajus BPM Suite 4.2 is running in customer locations around the world. It allows customers to define, view, monitor, intervene, automate, measure and improve business processes. Better Business Process Management helps Sajus customers: solve their most urgent problems, improve customer service and increase competitive advantage. Sajus, headquartered in Mississauga Ontario, is privately held, profitable and growing. Visit them at www.sajus.com.

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