SAJUS TECHNOLOGIES’ CUSTOMER
AIC FEATURED IN CIO MAGAZINE
Article demonstrates value of a monitor it first, goal-based
BPM approach
Mississauga,
ON, November 15, 2004 - Sajus Technologies Inc. (www.sajus.com),
the leading provider of goal-based Business Process Management
(BPM) solutions and its customer AIC, has been featured in
the November 15, 2004 issue of CIO Magazine (http://www.cio.com/archive/111504/bpm.html).
Entitled “A New Glue Or The Old Soft
Shoe?”, the article explores and demonstrates the value
of a goal-based BPM approach.
Author Ben Worthen writes, “Canadian
mutual fund company AIC used BPM monitoring software from
Sajus to speed up its process for updating clients' accounts
whenever there is a transaction. AIC is Canada's largest privately
held mutual fund company with approximately $12 billion in
assets under management.
“Traditionally, customer transactions would
sit in a queue on the mainframe, waiting for a nightly update
to AIC's shareholder management system. That meant AIC financial
advisers were not able to see the most recent transactions
when they logged on to AIC's Web-based customer portfolio
management system.
“CIO Joe Sferrazza thought the advisers
should have this information, so he built a Web service that
updates the client's account in real-time on the customer
portfolio management system that the advisers use. The mainframe
is still updated nightly, and the client's account information
in the portfolio management system is rectified against the
master database on the mainframe.
“Sferrazza uses the Sajus software to make sure that
all of this goes off without a hitch. The BPM software monitors
the process and when it spots a problem it sends an alert
to the appropriate person to fix it, rather than waiting for
a person to detect the glitch the next time they look at the
customer's portfolio. Without the built-in monitoring, Sferrazza
would have no guarantee that the automated processes are being
properly execute
“AIC experiences are proving that a goal-based approach
is a more effective way of looking at organizational processes
for today’s competitive environment,” says Sajus
Technologies president and CEO Steven Clarke. “Most
BPM vendors allow organizations to automate a process then
monitor it, assuming that automation will solve process problems.
But this method often does not prove effective and it’s
very risky. Our goal-based BPM philosophy first identifies
business process problems by effective, on-going monitoring
and then provides the tools to provide the optimal solution
for each problem.
“Very few software vendors can provide the monitoring
and measurement capabilities of our software solution, Sajus
BPM Suite 5.1,” adds Clarke. “All BPM vendors
can automate workflow. It's the ‘measure first’
(regardless of your existing technology) then automate (without
replacing your existing technology) philosophy that makes
the Sajus solution superior, enabling faster implementation
and faster time to ROI.”
About Sajus Technologies (www.sajus.com)
Sajus Technologies Inc. is the leading provider of goal-based
Business Process Management (BPM) software and services. Sajus
BPM Suite 5.1 is running in customer locations worldwide.
It identifies all the reasons a company can't run its business
the way it needs to and provides the optimal solution for
each reason. Better Business Process Management helps Sajus
customers: solve their most urgent problems, improve customer
service and increase competitive advantage. Sajus, headquartered
in Mississauga Ontario, is privately held, profitable and
growing. Visit them at www.sajus.com.
Press Contacts
Sheldon Rose
Sacke & Associates Inc.
416.493.5723, ext 202
sheldonr@sackepr.com
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